Our Quality Guarantee
At Lundy, our goal is to build furniture that will last for generations. When you purchase a piece from us you are not just a customer, but a lifelong friend and caretaker of one of our pieces. We guarantee the quality of our craftsmanship and wood materials for a lifetime, and if there is any manufacturing defect with your piece we are committed to making it right.
Production TimelineEach piece is made to order, meaning your piece is individually crafted for you after your order is placed. Pieces are typically shipped within 8 to 12 weeks. Need it sooner? Contact us for rush shipping and we’ll do our best to accommodate your timeline.
Build UpdatesWe understand how exciting it is to see your piece come to life (after all, building things is why we do this for a living) and we want to give you a front row seat. As a customer, you’ll receive updates from the shop floor as your build progresses, including photos and updates from the shop floor as your piece comes to life.
Shipping Options & Cost
The last mile is often the most important, and we work with a dedicated team of delivery specialists to ensure deliveries go smoothly. We offer a multiple shipping options to meet the needs and budgets of our customers.
Please note that shipping large and highly valuable furniture is hard, especially for a relatively small company like ours. While we do our best to compete with major chains, we do not take shortcuts and seek shipping options that provide the best customer experience andhandling to ensure your new piece gets delivered without damage.
White glove delivery
White glove delivery service is our premium offering. A specialized team will deliver your order on a pre-scheduled date, and will move and unpack your order to the room of your choice and dispose of all packaging. Pricing for white glove delivery depends on your zip code, please send us a note for an exact price.
A more affordable option, curbside delivery will place your piece at your doorstep or building entrance, but will not unpack or remove any packaging.
Free local deliveryLocated in the Denver/Boulder area? We would be happy to deliver the piece directly to you. This option also comes with a complimentary cup of coffee, because we’ll most likely stop for some on the way and where I am from it’s rude to show up to a new friends house without a gift.
Defects in our craftsmanship
We stand by our craftsmanship and designs. In the extremely rare case that there is a defect in either our workmanship or wood materials, we will either refund, rebuild or replace your piece at our discretion.
We hope that each piece your purchase from us fits your home perfectly, and will spend a lot of time working with you during the order phase to make sure the design, fit, and finish match your exact criteria. If you still decide you are not satisfied with a standard Lundy piece, you can return it up to 90 after delivery for refund minus shipping costs and a 20% restocking fee.
Unfortunately, we are unable to accept returns on custom pieces.